FAQ Center

ChatGPT Top-Up FAQ

Covers payment, pricing, features, security, refund policy, and support. We recommend reading before ordering.

Self-check: Before contacting support, please prepare your order number, payment time, plan name, account email, and issue screenshots to help locate your order faster.

Top-Up Process

How do I top up ChatGPT Plus / Pro?

Select a plan, go to the checkout page, fill in your account email and contact info, and pay with USDT. After payment, the system or support will process activation based on your order.

How long does activation take?

Normal orders are processed as quickly as possible. If there are payment callback delays, account verification, or official risk checks, manual verification may be needed.

Can I renew an existing account?

Yes. As long as the account can log in normally and meets subscription requirements, renewal or upgrade can be processed.

What if I don't have an OpenAI account?

We recommend registering first and confirming you can log in. If you need extra help, contact support to confirm current support scope.

Payment Issues

What payment methods are supported?

We accept USDT (cryptocurrency). For large orders, contact support for additional arrangements.

Why hasn't my order updated after payment?

Payment platform callbacks may be delayed. Please keep your merchant order number, payment screenshot, and order info. Check later or contact support.

What if payment fails?

Check your balance, network connection, and whether the payment address is correct. If it continues to fail, contact support.

Can I get an invoice?

For large or enterprise orders, contact support to confirm invoice type, company name, tax ID, and payment arrangements.

Features & Quota

What's the difference between Plus, Pro 5X, and Pro 20X?

Plus is for daily use; Pro 5X provides 5× Plus quota for heavy personal/creator use; Pro 20X provides 20× Plus quota with higher support priority for professional and enterprise users.

What features does Plus include?

Includes GPT-5.5, GPT-5, GPT-4o, Images 2.0, Codex Agent, Projects, Tasks, Canvas, Voice Mode, data analysis, and more. Actual availability depends on the official account.

Which plans support o1 Pro Mode?

Pro 5X includes limited access; Pro 20X includes unlimited access. Specific availability depends on official policy and account status.

Will quotas change with official updates?

Yes. Model names, message quotas, and feature availability may change with OpenAI policy updates. This site only provides top-up services for the corresponding subscription tier.

Security & Privacy

Is top-up safe?

We never ask you to share passwords publicly. Only provide necessary information through the order page and support. Never share backup codes or verification codes.

Will this affect my account?

Normal subscription activation does not change account ownership. Account security depends on your login environment, password security, and official risk controls.

What information do I need to provide?

Usually just your OpenAI account email, contact info, and order number. Any suspicious requests for passwords or verification codes should be reported to support.

Refund & Support

Can I get a refund if activation fails?

If an order cannot be completed, contact support with your order number for refund processing according to our refund policy.

How long is the support period?

We offer 30 days of post-sale support. Please save your order number and payment receipt.

How do I contact support?

Use the Telegram support link on the Contact page, and include your order number, payment time, plan, and issue screenshots.

How do I check my order?

Go to the Order Lookup page, enter your order number or transaction ID to view status or follow the prompts to contact support.